Development · Mon 19 Oct, Tue 20 Oct, Wed 21 Oct, Thu 22 Oct, Fri 23 Oct
US banks find third-party AI agents signing in with customers' own credentials as a benchmark puts out-of-authorization actions at 19.2%On 22 October an account of an Axios investigation reported that "Major U.S. banks are detecting third-party artificial intelligence agents accessing customer accounts without bank authorization, with some automated tools appearing to act independently of their users' instructions". It names Morgan Stanley, Bank of America, JPMorgan Chase, Wells Fargo and Citigroup among institutions responding, and reports that "In certain cases, the tools contacted bank call centers or appeared to perform tasks that customers had not specifically requested." Jamie Dimon said on the bank's latest earnings call: "We're not going to allow just any outside agents to come in inside the company." JPMorgan's Barnum said some outside financial services obtain access through credential sharing or screen scraping, that JPMorgan considers those methods insecure and is blocking them where possible, and warned of consequences for customers who gave their credentials to an agent that then carried out an unwanted transaction. Morgan Stanley has begun blocking third-party agents, though a spokesperson said the bank had not observed rogue AI agents accessing its systems.